Your order: Incorrect line owner

Thank you for your order to activate your connection.

We have worked together with your old provider to activate your connection. They have rejected the line switchover, citing “incorrect line owner” as the reason. We now kindly request you to help us identify the reason for the rejection.

If you want to see the information that we have stored to your order, then please look in your email.

Line owner:
- First name: Please look in your email.
- Surname: Please look in your email.
- Company: Please look in your email.

Here are some recommendations on how you can check the information you provided. Look out in particular for:
- Double first names
- First name and surname swapped round
- Other contract holders (e.g. partner)
- „t" instead of „tt"
- „oe" instead of „ö"
- Company name missing or mistakenly provided for private line

Please note that when switching lines, the data you enter must be exactly the same as the data stored with your old provider.

We would like to apologise for the inconvenience. However, we request you to help us by using the above recommendations so that your DSL connection can be activated soon.

Please contact our Customer Support team to correct the data by emailing auftrag@easybell.de or calling 030/80 95 1001.